Trusted by over 1.3m patients throughout the UK
Experience | Expertise | Empathy
Your dedicated partner in outstanding patient management
At CallCare Health, we work as a natural extension of your clinical team.
With 27 years of experience supporting primary care, we advise on the entire patient journey and share proven best practices to drive improvements and efficiencies. We can serve as the first point of contact for all your patients, allowing your team to focus their time and expertise where they are needed most. All patient enquiries are overseen by medically trained staff, including qualified nurses, ensuring every interaction is managed with clinical accuracy, empathy, and professionalism. By shielding your staff from the brunt of patient frustrations, we help protect their wellbeing and boost morale, creating a more positive and resilient working environment. Whether you are an NHS provider or a private clinic, you can rely on us to deliver the same high standards of care your patients expect from your own team, safeguarding the patient experience while relieving pressure on your frontline staff.
Auxiliary Services
Auxiliary Services
We integrate with your systems
We utilise industry leading NHS systems
streamlining patient interactions and providing efficient support.
Meet our leadership team
Our team are dedicated to helping your practice
Our team bring together years of experience in delivering seamless patient communication.
Committed to supporting your practice with efficiency and care.
Gemma Harding
Head Of
CallCare Health
Caroline Gough
Head of
Service Delivery
Lois Bell
Medical
Team Leader
Victoria Dodgson
Medical
Nurse
”CallCare Health has demonstrated strong data security policies and a real respect for our confidentiality requirements. The team interacts with our patients diligently and with care, in much the same way as our own staff do.”
"Since we have been using CallCare Health we have had less complaints and more importantly, less stress for our team as we can trust CallCare Health will be there for ourselves and our customers when needed."
"We were happy to appoint CallCare Health to take on the
service on our behalf due to its reputation for customer service excellence in
managing NHS helplines, including other COVID response helplines."
"CallCare Health is a very client centric company. As a client I'm very impressed with their ability to find tailored and flexible solutions to my organisation's needs which are quite fluid."
"CallCare has helped us reduce call wait times and missed calls. They have excellent staff and we have glowing feedback from patients about how they were treated on the phone."
"We use CallCare Health to handle our morning rush to free up time for our admin team in the mornings. We have found them incredibly responsive and provide excellent customer service to our patients. Highly recommend - they are an important part of our team "
"Responsive, call handling customer services are excellent with a very good patient satisfaction level, always looking to improve and to work with practice processes as wider team members. I would definitely recommend CallCare Health. "
