Appointment Management

Effective appointment management is essential for ensuring smooth patient flow, reducing missed appointments and optimising your team’s time.

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Appointment
Booking

Our Appointment Management service ensures your patients can easily book, amend, or cancel appointments.

CallCare Health offering phone appointment support for GP Surgeries

Peak
Support

We manage patient support requests during your busiest peak times with the flexibility to scale as required.

CallCare Health offering medically trained enquiry patient support for GP surgeries

Multi-Channel
Access

Patients can contact us however they prefer. Whether it’s a quick text, a phone call, or a message via your website.

CallCare Health offering prescription and enquiry support to GP practices

Reduce
admin burden

Free up your in-house team to focus on face-to-face patient care and clinical tasks.

Improve
patient access

Faster response times, flexible booking options, and clear communication.

Cut down on missed appointments

With consistent reminders and easy rescheduling, you’ll reduce no shows and make better use of time.

We intergrate with EMIS & SystmOne

CallCare Health integrates with Emis, Systmone, Accurx and Klinik NHS approved software

Appointment Management

Missed calls and missed appointments can lead to missed opportunities for care. With our Appointment Management service, you can be confident that every booking is handled with accuracy, professionalism and a patient first approach. From routine check ups to urgent consultations, we help keep your schedule running smoothly so you can focus on what matters most: delivering excellent care. As part of this service we can manage outbound communications to improve the customer journey.

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CallCare Health manages patient appointments over the phone triage
Call Handling For GP Reception

Ready to streamline your bookings and enhance patient access? Let’s talk about how we can help.