Ready to Reduce Pressure at 8am? CallCare Health Can Help.
If your practice struggles with:
- Overwhelmed phone lines
- Reception burnout
- Patient complaints about access
- High call abandonment
- Long queues at the desk
- Constant turnover of reception staff
- Pressure to meet NHS access expectations
…then outsourcing your 8am calls may be the most effective operational change you make this year.
CallCare Health provides reliable, professional and fully compliant call handling that supports patients, protects staff, helps practices deliver safer, calmer and more accessible care.
We intergrate with EMIS & SystmOne
Absolutely. We provide scalable support to manage high call volumes during peak hours, seasonal demand and crisis situations. Urgent requests are escalated according to your practice’s protocols to ensure safe and timely patient care.
We work seamlessly with leading GP clinical systems such as EMIS, SystmOne, accurx, Vision and more. Our team is trained to follow your practice protocols and record patient information securely and accurately, ensuring smooth continuity of care.
Our GP call handling service provides fully trained medical receptionists who answer and triage patient calls on behalf of your practice. We manage appointment bookings, cancellations, prescription queries and general enquiries, ensuring your patients receive fast, professional support.
Yes. Our structured call handling processes, documentation standards, staff training and data security protocols directly support key CQC domains, including “Safe,” “Responsive” and “Well led.” We can also assist practices preparing for inspections with evidence and reporting.
Yes. All our team members are trained in NHS Care Navigation principles, enabling them to confidently direct patients to the most appropriate service such as pharmacies, community care, or urgent treatment centres, reducing unnecessary GP appointments.
