Private Sector
In private healthcare, patient experience is just as important as clinical excellence. Timely communication, efficient appointment management and compassionate patient support all contribute to building trust and delivering high quality care. At CallCare Health, we provide expert patient support and multi channel communication solutions tailored to private hospitals, clinics, and specialist healthcare providers.
Often managing high volumes of patient enquiries, appointment requests, and medical concerns. Our expert patient support services ensure efficient communication, reduce administrative burden, and enhance patient experience. With medically trained staff and full compliance, we provide a seamless extension of your practice’s frontline support.
GP practices receive an overwhelming number of calls daily, and managing them efficiently is essential for both patient care and operational effectiveness. Our 24/7 patient management service ensures that:
- Patients can book or reschedule appointments at any time.
- Urgent calls are prioritised and directed appropriately.
- Routine queries are handled professionally without overloading reception staff.
Scheduling appointments efficiently is crucial to reducing waiting times and ensuring patient satisfaction. Our team assists with:
- Booking, rescheduling, and cancelling GP appointments.
- Sending SMS and email reminders to reduce no-shows.
- Managing seasonal demand, including flu clinics and vaccination appointments.
- Coordinating specialist referrals and follow-up consultations.
Patients often have questions regarding symptoms, prescriptions, and ongoing treatment. Our medically trained staff are equipped to:
- Provide information on repeat prescriptions and medication collection.
- Guide patients on when to seek urgent medical attention.
- Direct clinical queries to the appropriate GP or specialist.
- Support digital and telephone triage services.
Quick response times can be critical in emergency situations. Our patient support services include:
- Identifying emergency calls and directing them to the appropriate NHS service.
- Liaising with on-call doctors and urgent care teams.
- Escalating time-sensitive medical concerns to the relevant practitioners.
By managing non-clinical administrative tasks, we help free up time for medical professionals. Our support includes:
- Registering new patients and verifying details.
- Managing outbound calls for test result notifications and follow-ups.
- Handling patient feedback, complaints, and service enquiries.
Frequently asked questions about our services for the private sector
